The Monkey Princess (stellanova) wrote,
The Monkey Princess

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So my schtoopid computer laptop is broken. Well, its DVD player is, and to be perfectly honest the whole thing is far too slow and it was a huge fucking waste of money and I should have bought an iBook, but anyway.... Compaq and their lackeys are so appallingly bad at arranging anything; I called the helpline on Thursday to arrange a collection, they inform me that UPS will ring in the next 10 days and let me know when they can collect it, giving me at least two days notice.

Lo and behold, today a UPS lackey appears unannounced at the office, demanding a laptop. Which of course, I do not have, as I have not yet received a phone call and, strangely enough, do not want to carry in my laptop every day on the hope that a UPS person will appear, especially as I have been told to wrap the laptop in three inches of bubble wrap and then put it in a box.

So after lots of phone calls during which I become increasingly pissed off and end up having to utter the magic 'J' word, which produces the usual unfair but convenient (to me) effects (that's 'journalist', by the way, and it is truly appalling, but it always works on the likes of Eircom and other incompetent service providers), I am told that the laptop will be collected tomorrow.

But then they tell me, "oh, by the way, you'd better back up everything, because we might erase it all by mistake. Oooo-kay. I had to do this before, and I have never, ever in my life met with such unhelpful tech support people as Compaq Presario. I ended up almost in tears because one of them said he legally couldn't tell me how to save my Outlook Express Inbox because I might sue him if it went wrong. I told them that if he didn't tell me, it was going to go wrong anyway, so I certainly wasn't going to sue him, but he wouldn't budge. In the end, a nice man from some other firm told me - off the record - hwot o do it, But of course I have completely forgotten.

So, um, if anyone knows how to properly save my assorted inbox and sent mail folders, to say nothing of my address book, please, please, please let me know! I'm working through Windows XP with Outlook Express. Thanks!

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